{"id":1879,"date":"2014-11-03T15:45:11","date_gmt":"2014-11-03T15:45:11","guid":{"rendered":"http:\/\/www.monitor-bk.cz\/?p=1879"},"modified":"2016-11-11T07:41:33","modified_gmt":"2016-11-11T07:41:33","slug":"lide-se-nechteji-podelit-o-zkusenosti-se-sluzbami-uradu","status":"publish","type":"post","link":"https:\/\/www.monitor-bk.cz\/?p=1879","title":{"rendered":"Lid\u00e9 se necht\u011bj\u00ed pod\u011blit o zku\u0161enosti se slu\u017ebami \u00fa\u0159adu"},"content":{"rendered":"

\"ctv\"<\/a>Jste spokojeni se slu\u017ebami M\u011bstsk\u00e9ho \u00fa\u0159adu Blansko? Byly Va\u0161e z\u00e1le\u017eitosti vy\u0159\u00edzeny vst\u0159\u00edcn\u00fdmi zam\u011bstnanci, rychle a kvalitn\u011b, nebo tomu bylo naopak? Tyto a dal\u0161\u00ed ot\u00e1zky klade anonymn\u00ed dotazn\u00edk zam\u011b\u0159en\u00fd na spokojenost ob\u010dan\u016f s prac\u00ed zam\u011bstnanc\u016f m\u011bstsk\u00e9ho \u00fa\u0159adu. <\/strong> <\/p>\n

M\u011bstsk\u00fd \u00fa\u0159ad Blansko v t\u011bchto dnech vyz\u00fdv\u00e1 ob\u010dany, aby vyplnili kr\u00e1tk\u00fd dotazn\u00edk t\u00fdkaj\u00edc\u00ed se spokojenosti se slu\u017ebami. Blansko je sou\u010d\u00e1st\u00ed modelu CAF, co\u017e je n\u00e1stroj \u0159\u00edzen\u00ed kvality, kter\u00fd byl vytvo\u0159en pro podm\u00ednky organizac\u00ed ve\u0159ejn\u00e9ho sektoru. Aby dob\u0159e fungoval, mus\u00ed se vyhodnocovat ka\u017ed\u00fd rok, jeliko\u017e pravideln\u00e9 vyhodnocov\u00e1n\u00ed d\u00e1v\u00e1 p\u0159ehled o tom, jak se \u00fa\u0159ad m\u011bn\u00ed. Bez pravideln\u00e9 periodicity nem\u00e1 smysl.<\/p>\n

Probl\u00e9mem je ka\u017edoro\u010dn\u00ed velmi n\u00edzk\u00e1 \u00fa\u010dast blanensk\u00fdch ob\u010dan\u016f v t\u00e9to anket\u011b. V roce 2011 bylo odevzd\u00e1no 141 dotazn\u00edk\u016f, v roce 2012 po\u010det klesl na 133 dotazn\u00edk\u016f a loni se ke spokojenosti s \u00fa\u0159adem vyj\u00e1d\u0159ilo pouh\u00fdch 88 lid\u00ed. \u201eAby byla zachov\u00e1na vypov\u00eddac\u00ed hodnota, bylo by vhodn\u00e9, aby byly vr\u00e1cen\u00e9 dotazn\u00edky alespo\u0148 v \u0159\u00e1du stovek,\u201c upozornil vedouc\u00ed odboru kancel\u00e1\u0159e tajemn\u00edka Ji\u0159\u00ed Ku\u010dera.<\/p>\n

Dotazn\u00edk se dostane do ka\u017ed\u00e9 dom\u00e1cnosti. \u201eAvizovali jsme to ve zpravodaji, kter\u00fd p\u0159i\u0161el ka\u017ed\u00e9mu do schr\u00e1nky,\u201c uvedl blanensk\u00fd starosta Ivo Pol\u00e1k. Ve zpravodaji je anketa oti\u0161t\u011bna. Sta\u010d\u00ed ji vyplnit a odevzdat do speci\u00e1ln\u00ed schr\u00e1nky na m\u011bstsk\u00e9m \u00fa\u0159ad\u011b nebo v informa\u010dn\u00ed kancel\u00e1\u0159i Blanka. Vyplnit jej lze tak\u00e9 elektronicky na webu http:\/\/www.blansko.cz\/anketa\/. Sta\u010d\u00ed p\u00e1r minut a pom\u016f\u017eete zlep\u0161it slu\u017eby m\u011bstsk\u00e9ho \u00fa\u0159adu.<\/p>\n

Z n\u00edzk\u00e9 \u00fa\u010dasti v lo\u0148sk\u00e9m roce je velmi p\u0159ekvapen\u00e1 Danu\u0161e Semr\u00e1dov\u00e1 z La\u017e\u00e1nek. \u201eNa Blansko je to opravdu m\u00e1lo,\u201c uznala. Co je v\u0161ak p\u0159\u00ed\u010dinou nez\u00e1jmu ob\u010dan\u016f, o tom se d\u00e1 jen dohadovat. Mnoz\u00ed si dotazn\u00edku ve zpravodaji ani nev\u0161imnou. Bylo by dobr\u00e9 na n\u011bj upozornit n\u011bjak\u00fdm nal\u00e9hav\u011bj\u0161\u00edm zp\u016fsobem. N\u011bkte\u0159\u00ed jsou p\u0159\u00edli\u0161 zanepr\u00e1zdn\u011bni, nemaj\u00ed \u010das odn\u00e1\u0161et l\u00edstek na \u00fa\u0159ad. Ale proto existuje mo\u017enost vypln\u011bn\u00ed elektronickou cestou. A mnoho lid\u00ed se domn\u00edv\u00e1, \u017ee vypln\u011bn\u00edm dotazn\u00edku se stejn\u011b nic nezlep\u0161\u00ed. S t\u00edm v\u0161ak veden\u00ed m\u011bsta nesouhlas\u00ed. \u201ePokud budou po\u017eadavky re\u00e1ln\u00e9, bude se radnice sna\u017eit vyj\u00edt jim vst\u0159\u00edc,\u201c sl\u00edbil starosta. Proto se koneckonc\u016f anketa d\u011bl\u00e1.<\/p>\n

Lid\u00e9 se mohou vyj\u00e1d\u0159it jednak hodnocen\u00edm jednotliv\u00fdch aspekt\u016f pomoc\u00ed p\u0159id\u011blen\u00ed bod\u016f dle vlastn\u00edho uv\u00e1\u017een\u00ed, a jednak je v anket\u011b prostor pro uveden\u00ed konkr\u00e9tn\u00edch tip\u016f a n\u00e1m\u011bt\u016f na zm\u011bny. Dotazn\u00edky je mo\u017en\u00e9 odevzdat do 19. prosince.<\/p>\n

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Jste spokojeni se slu\u017ebami M\u011bstsk\u00e9ho \u00fa\u0159adu Blansko? Byly Va\u0161e z\u00e1le\u017eitosti vy\u0159\u00edzeny vst\u0159\u00edcn\u00fdmi zam\u011bstnanci, rychle a kvalitn\u011b, nebo tomu bylo naopak?<\/p>\n","protected":false},"author":1,"featured_media":582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"_links":{"self":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/1879"}],"collection":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1879"}],"version-history":[{"count":3,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/1879\/revisions"}],"predecessor-version":[{"id":3236,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/1879\/revisions\/3236"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/media\/582"}],"wp:attachment":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}