{"id":117,"date":"2013-11-24T10:16:57","date_gmt":"2013-11-24T10:16:57","guid":{"rendered":"http:\/\/www.euro2024.cz\/?p=117"},"modified":"2016-11-11T11:13:37","modified_gmt":"2016-11-11T11:13:37","slug":"pritel-na-telefonu","status":"publish","type":"post","link":"https:\/\/www.monitor-bk.cz\/?p=117","title":{"rendered":"P\u0159\u00edtel na telefonu"},"content":{"rendered":"

V dne\u0161n\u00ed dob\u011b naprosto drtiv\u00e1 v\u011bt\u0161ina \u010cech\u016f pou\u017e\u00edv\u00e1 mobiln\u00ed telefon a je k zasti\u017een\u00ed ve dne v noci, kter\u00fdkoli den v t\u00fddnu a jakoukoli ro\u010dn\u00ed dobu. Ob\u010das se v\u00e1m stane, \u017ee telefon zapomenete doma, p\u0159\u00edpadn\u011b se v nevhodnou chv\u00edli vybije a vy chyt\u00e1te skoro hysterick\u00fd z\u00e1chvat z obavy, \u017ee v\u00e1m n\u011bco d\u016fle\u017eit\u00e9ho unikne, nedovol\u00e1 se v\u00e1m \u0161\u00e9f nebo sest\u0159enice ze Slovenska, p\u0159\u00edpadn\u011b se vy nedovol\u00e1te pomoci, kterou byste mohli pot\u0159ebovat, kdyby v\u00e1s t\u0159eba po cest\u011b z hospody dom\u016f potkal ledn\u00ed medv\u011bd\u2026 To je samoz\u0159ejm\u011b \u0159e\u010deno nadnesen\u011b, i kdy\u017e se vsad\u00edm, \u017ee mnoh\u00e9 tyto pocity skute\u010dn\u011b prov\u00e1zej\u00ed. I kdy\u017e sv\u016fj mobil m\u00e1te r\u00e1di a \u017e\u00edt bez n\u011bj u\u017e byste si nedok\u00e1zali p\u0159edstavit, p\u0159ece jen se najdou chv\u00edle, kdy byste jej rad\u011bji nechali zvonit\u2026<\/strong> K naps\u00e1n\u00ed tohoto \u00favodn\u00edku mne p\u0159im\u011bla ned\u00e1vn\u00e1 p\u0159\u00edhoda, ve kter\u00e9 hr\u00e1la hlavn\u00ed roli telefonistka z callcentra jednoho tuzemsk\u00e9ho oper\u00e1tora. Na m\u00e9m displeji se zobrazilo bezelstn\u011b vyhl\u00ed\u017eej\u00edc\u00ed nezn\u00e1m\u00e9 \u010d\u00edslo, a jeliko\u017e jsem zvykl\u00fd na v\u0161echny hovory odpov\u00eddat, i tentokr\u00e1t jsem zm\u00e1\u010dknul zelen\u00e9 tla\u010d\u00edtko a s p\u0159\u00e1n\u00edm dobr\u00e9ho dne jsem se p\u0159edstavil. To, co n\u00e1sledovalo, by se dalo nazvat kulometem slov. Sle\u010dna na druh\u00e9 stran\u011b mi jednou velmi dlouhou a nep\u0159etr\u017eitou v\u011btou ozn\u00e1mila mnoho informac\u00ed, z nich\u017e jsem pochopil jen to, \u017ee hovor bude monitorov\u00e1n, \u017ee pracuje pro \u010desk\u00e9ho oper\u00e1tora a \u017ee pro mne m\u00e1 jako pro neoby\u010dejn\u011b v\u00fdznamn\u00e9ho z\u00e1kazn\u00edka nab\u00eddku v\u00fdhodn\u00e9ho vol\u00e1n\u00ed za p\u00e1r stovek a v\u011btu dokon\u010dila dotazem, na kterou adresu mi m\u00e1 poslat SIM kartu. Naprosto ohromen jsem se sna\u017eil zachovat duchap\u0159\u00edtomnost a nam\u00edtnul jsem, \u017ee \u201ez\u0159ejm\u011b tuto slu\u017ebu nevyu\u017eiju, ov\u0161em\u2026\u201c V p\u016flce v\u011bty jsem byl bleskurychle rozlou\u010den a drmol\u00edc\u00ed sle\u010dna zav\u011bsila, ani\u017e by pod\u011bkovala za m\u016fj \u010das. Tato zku\u0161enost mne donutila se zamyslet nad dv\u011bma v\u011bcmi: jak je prosp\u011b\u0161n\u00fd takov\u00fd telefonista sv\u00e9mu zam\u011bstnavateli a co m\u016f\u017ee p\u0159in\u00e9st mn\u011b, jako\u017eto potencion\u00e1ln\u00edmu z\u00e1kazn\u00edkovi? Myslel jsem, \u017ee kdy\u017e u\u017e mi n\u011bkdo zavol\u00e1 a n\u011bco nab\u00edz\u00ed, m\u011bl by b\u00fdt vy\u0161kolen k tomu, aby se choval tro\u0161ku jako obchodn\u00edk a tento nab\u00edzen\u00fd produkt pokud mo\u017eno prodal. Takhle mi byla p\u0159ednesena pouze odpapou\u0161kovan\u00e1 nau\u010den\u00e1 fr\u00e1ze bez jak\u00e9koli emoce a j\u00e1 jsem si jen p\u0159edstavil, jak sle\u010dna na druh\u00e9m konci ud\u011blala do se\u0161itu dal\u0161\u00ed \u010d\u00e1rku v \u0159ad\u011b. Sm\u016fla pro na\u0161tvan\u00e9ho z\u00e1kazn\u00edka a tak\u00e9 pro jej\u00edho \u0161\u00e9fa, kter\u00fd j\u00ed vlastn\u011b plat\u00ed za to, \u017ee prost\u011b jen obt\u011b\u017euje. V\u00edm, \u017ee zam\u011bstnanci callcenter to nemaj\u00ed jednoduch\u00e9, tahle pr\u00e1ce nen\u00ed pro ka\u017ed\u00e9ho a v dne\u0161n\u00ed dob\u011b posti\u017een\u00e9 nezam\u011bstnanost\u00ed je to jedna z m\u00e1la pracovn\u00edch p\u0159\u00edle\u017eitost\u00ed, ke kter\u00e9 nepot\u0159ebujete \u017e\u00e1dnou dlouhou praxi ani vysoko\u0161kolsk\u00e9 vzd\u011bl\u00e1n\u00ed. U\u017e proto jsem s t\u011bmito lidmi m\u011bl v\u017edy trp\u011blivost a i p\u0159esto, \u017ee mi i p\u0159es n\u011bkolikero m\u00fdch odm\u00edtnut\u00ed a \u017e\u00e1dost\u00ed o vymaz\u00e1n\u00ed z datab\u00e1ze nab\u00edzeli ten sam\u00fd produkt t\u0159ikr\u00e1t b\u011bhem jednoho m\u011bs\u00edce, jsem z\u016fst\u00e1val v klidu. Ale co je moc, to je moc. Pt\u00e1m se, jak jsme se do podobn\u00fdch datab\u00e1z\u00ed dostali a jak se z nich dostat ven? Pravd\u011bpodobn\u011b jsme se n\u011bkde, ani\u017e bychom to tu\u0161ili, upsali k souhlasu poskytnut\u00ed na\u0161eho telefonn\u00edho \u010d\u00edsla t\u0159et\u00edm stran\u00e1m. Mohlo to b\u00fdt p\u0159i podpisu smlouvy ve va\u0161\u00ed bance, u mobiln\u00edho oper\u00e1tora, \u010di kdekoli jinde. A tak se na\u0161e dny pomalu pln\u00ed nevy\u017e\u00e1dan\u00fdmi telefon\u00e1ty nab\u00edzej\u00edc\u00ed zbo\u017e\u00ed, slu\u017eby, v\u00fdhodn\u00e9 vol\u00e1n\u00ed \u010di \u00fav\u011bry. Obt\u011b\u017euj\u00ed v\u00e1s tyto hovory? M\u016f\u017eete si st\u011b\u017eovat u \u00da\u0159adu pro ochranu osobn\u00edch \u00fadaj\u016f, kter\u00fd m\u00e1 celou v\u011bc na starosti. Mysl\u00edm si ale, \u017ee je to boj s v\u011btrn\u00fdmi ml\u00fdny a stejn\u011b v\u00e1m to nakonec k ni\u010demu nebude; jednoho dravce ode\u017eenete a dal\u0161\u00ed t\u0159i se na v\u00e1s vrhnou. Je t\u0159eba v\u0161ak z\u016fstat obez\u0159etn\u00ed a po telefonu nikdy ned\u011blat ukvapen\u00e1 rozhodnut\u00ed. Je to neuv\u011b\u0159iteln\u00e9, ale spousta z n\u00e1s dok\u00e1\u017ee do telefonu nezn\u00e1m\u00e9mu volaj\u00edc\u00edmu nadiktovat v\u0161e, o\u010d je \u017e\u00e1d\u00e1n v\u010detn\u011b \u010d\u00edsla \u00fa\u010dtu, rodn\u00e9ho \u010d\u00edsla a dal\u0161\u00edch detail\u016f, kter\u00e9 bychom si m\u011bli nech\u00e1vat jen pro ty, jim\u017e m\u016f\u017eeme d\u016fv\u011b\u0159ovat. Pak u\u017e m\u00e1te jen p\u00e1r mo\u017enost\u00ed: nebudete br\u00e1t ciz\u00ed telefonn\u00ed \u010d\u00edsla, p\u0159\u00edpadn\u011b ihned pot\u00e9, co zjist\u00edte, \u017ee se jedn\u00e1 o nevy\u017e\u00e1dan\u00fd telefon\u00e1t, ihned hovor p\u0159eru\u0161\u00edte. I p\u0159es mou negativn\u00ed zku\u0161enost si v\u0161ak mysl\u00edm, \u017ee nejl\u00e9pe ud\u011bl\u00e1te, kdy\u017e si telefonistu vyslechnete. Pokud je to slu\u0161n\u00fd \u010dlov\u011bk, ud\u011bl\u00e1te mu t\u00edm radost z dob\u0159e odveden\u00e9 pr\u00e1ce, a to i p\u0159esto, \u017ee nakonec jeho nab\u00eddku odm\u00edtnete. Pokud se v\u0161ak \u201ep\u0159\u00edtel na telefonu\u201c zachov\u00e1 tak, jako sle\u010dna z m\u00e9ho p\u0159\u00edb\u011bhu, je hoden pouze jedin\u00e9 reakce od v\u00e1s \u2013 zav\u011bste. Na to m\u00e1te jako\u017eto majitel mobiln\u00edho za\u0159\u00edzen\u00ed svat\u00e9 pr\u00e1vo.<\/p>\n

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V dne\u0161n\u00ed dob\u011b naprosto drtiv\u00e1 v\u011bt\u0161ina \u010cech\u016f pou\u017e\u00edv\u00e1 mobiln\u00ed telefon a je k zasti\u017een\u00ed ve dne v noci, kter\u00fdkoli den<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/117"}],"collection":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=117"}],"version-history":[{"count":3,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/117\/revisions"}],"predecessor-version":[{"id":3329,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=\/wp\/v2\/posts\/117\/revisions\/3329"}],"wp:attachment":[{"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.monitor-bk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}